Actual customers have to go to the bank to update data

The massive spread of the COVID-19 virus has reduced the number of people in physical contact with bank employees. Banks are currently required to adopt more digital services and solutions to serve their customers.

Solution

When customers submit their identity license to the bank, the system automatically uses a combination of OCR, NLP, and RPA to process emails, read identity documents regardless of format, and check for discrepancies between existing information stored in the CRM.

This process has been implemented, but due to COVID-19, CoE has reset the priority for this implementation.